Support
Include
bk_. Or the hotel confirmation number.
Last nameAs given on the booking.
Check-in dateYYYY-MM-DD, as booked.
Look up a booking
Ask your agent to look it up, or email us the booking ID. We can confirm the hotel, dates, total, and cancellation deadline. We cannot change the guest name after the hotel has issued a confirmation — write us and we will ask the property.
Cancel a booking
Ask your agent to cancel, or email us with the booking ID. If the rate is still inside its free-cancellation window we cancel it. If it is non-refundable we will say so and ask the property whether an exception is possible. Some suppliers cannot cancel in software; in that case we send you the hotel confirmation number and the property’s contact details.
Change dates
Date changes are a cancellation plus a new booking. If the original rate is refundable we cancel it first, then search again. If it is not, the original stay stands unless the hotel agrees otherwise.
Charged twice
Send both amounts, dates, and the last four digits of the card. Duplicates from the same agent request (same idempotency key) are refunded in full. Two different requests for the same stay follow the rate’s cancellation terms.
Hold expired
A hold lasts 15 minutes. If it lapses, ask your agent to hold the offer again. The price is re-checked; if it moved, the agent will show you the new total before booking.
Developers
Integration questions and incidents: support@bookhotelsmcp.com. Endpoint and tools: /docs. Status: /health.